FAQs

If you wish to cancel your order please email rfrosyfernandez@gmail.com as soon as possible. We try our best to ship out orders and once an order is dispatched we cannot cancel the order. Order Cancellations will be considered but cannot be guaranteed.

Once an order is placed we are no longer able to make any changes to the order. If you wish to make order changes please contact rfrosyfernandez@gmail.com to submit a cancellation. Once the order is canceled please place an order with the correct items.

Upon receiving notification with your order email confirmation, your order can take between 2 – 4 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders.

Shipping time depends on your selected method and delivery location. Please allow 5 – 10 business days for standard domestic shipments and 7 – 30 business days for international standard to be received.

Any orders outside of the United States (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. RF Rosy Fernandez does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.

Please see our return policy for more details.

We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 7 days from the receipt of merchandise. A $5 Shipping and Handling fee is applied to all US Orders. For International Orders, please visit your local post office to process the return.

RF Rosy Fernandez accepts PayPal, Visa, Apple Pay, Samsung Pay and Facebook Pay. All transactions will be processed in USD.

Please double check billing information: billing address, CVC security code, and billing name. Please note, billing address is associated with your bank account.

Yes, we offer a Professional Program Discount for Industry Professionals which includes licensed cosmetologists and aestheticians. The discount offered is 20% for Industry. Upon approval you will receive an email with your membership status and unique discount code.

To Apply, Email: rfrosyfernandez@gmail.com

The Program discount is eligible for 1 year from acceptance date. Membership may be revoked if terms are violated. Once membership is expired please resend updated credentials to rfrosyfernandez@gmail.com .

Yes, we love to support all aspiring Makeup Artists! must be a photocopy or scan and valid within the last 12 months:

In order to be approved for RF Rosy Fernandez Student Program we must receive 1 of the following credentials, must be a photocopy or scan and valid within 12 months:

• Proof of current enrollment.
• Letter of acceptance with letterhead.
• Confirmation of class schedule.
• Cosmetologist/Esthetician /Makeup Artistry course certificate

For 12 months!

Eyelash adhesive is NOT included in your purchase. However, we do sell eyelash adhesive separately. Please visit our Lash Adhesive collection.